Comments Panel Configuration

This section allows administrators to control how Zoho Desk comments are displayed inside the Jira issue.

Enable Zoho Desk Comments Panel

Controls whether the Zoho Desk comments panel is enabled in the Jira issue view.

• When enabled, Zoho Desk ticket comments will be rendered inside Jira.

• When disabled, the panel will be disabled.

Comment Privacy Filter

Determines which Zoho Desk comments are displayed based on their privacy level:

• All – Displays both public and private Zoho Desk comments.

• Public – Displays only public Zoho Desk comments.

• Private – Displays only private Zoho Desk comments.

Comment Tag Filter

Allows filtering of Zoho Desk comments by tags included in the comment body.

• Enter a space-separated list of tags (e.g. #jira #jira-service-desk).

• If configured, only Zoho Desk comments containing at least one of the specified tags will be displayed in Jira.

• If left empty, no tag filtering is applied.