Copying a Field Value Mapping to Other Issue Types

Instead of configuring the same value mapping for every issue type, you can copy an existing field value mapping to other issue type mappings with just a few clicks.

Before You Begin

• The source field must already have a value mapping configured.

• The target issue types must already contain a mapping for the same field. This feature copies only the value mapping and does not create new field mappings.

Copy a Value Mapping

1. Open the Mapping page and click on Field Mapping

   
2. Locate the field whose value mapping you want to copy (for example, Assignee <-> Ticket Owner).

   
3. Click Copy on the field.

4. In the dialog, select the issue types you want to copy the value mapping to.

   • Issue types that are greyed out do not have a mapping for this field and cannot be selected.

     
   • If you have unsaved changes to your field mappings or value mappings, save them first. The Copy button is only available when there are no pending changes.

     
5. Click Copy.

Undo a Copy

If you copied a value mapping by mistake, click Undo in the confirmation message to revert the copy.

Note: Undo is only available immediately after the copy operation. Once you leave the page or perform another action, the copy cannot be automatically undone.

Important Notes

• Only the field's value mapping is copied.

• Existing field mappings are not created or modified.

• If a target issue type already has a value mapping for the field, it will be overwritten.

• If the Copy button is disabled, configure a value mapping for the source field first.