# Field Mapping: Multiple Jira Status to a Single Zoho Desk Status

This feature allows you to map **multiple statuses to a single status** in a one way sync setup.

It is useful when one system has more granular statuses than the other and you want to normalize them into a simpler workflow.

This configuration works only for **one-way mappings**, such as:

* Jira → Zoho
* Jira ← Zoho

Bi-directional mapping is not supported for many to one status mapping because it would create ambiguity during synchronization.

### How Many to One Mapping Works

You can map multiple statuses depending on the direction:

#### Outbound Mapping (Jira → Zoho)

* You **cannot** use the same Jira status more than once.
* You **can** map multiple Jira statuses to the **same Zoho status**.

Example:

| **Jira Status (Outbound)** | **Zoho Status** |
| -------------------------- | --------------- |
| In Progress                | Working         |
| Pending Review             | Working         |
| QA Testing                 | Working         |

#### Inbound Mapping (Jira ← Zoho)

* You **cannot** use the same Zoho status more than once.
* You **can** map multiple Zoho statuses to the **same Jira status**.

Example:

| **Jira Status** | **Zoho Status (Inbound)** |
| --------------- | ------------------------- |
| In Progress     | Working                   |
| In Progress     | On Hold                   |
| In Progress     | Waiting Approval          |

***

### Step by Step Guide

#### 1. Go to the Connection Settings Page

Go to connection settings and navigate to the **Mapping** section.

#### 2. Click on Field Mapping

Select the module you want to configure, then click on **Field Mapping**.

<figure><img src="https://4112598543-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBHvod0TlmybkT2IeKnoL%2Fuploads%2FmwXuf8mp4UoQ3r9Y5iwO%2Fmultiple-status-1.png?alt=media&#x26;token=c2f59da1-52df-4162-87d3-2d06cba2aba6" alt=""><figcaption></figcaption></figure>

#### 3. Set One Way Mapping

Choose either:

* Outbound (Jira → Zoho) or
* Inbound (Jira ← Zoho)

This must be a one-way configuration.<br>

<figure><img src="https://4112598543-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBHvod0TlmybkT2IeKnoL%2Fuploads%2F28iIQ6T8To6lc2WxF8PF%2Fmultiple-status-2.png?alt=media&#x26;token=30b68307-3419-43d3-b3ff-f6208f0edf65" alt=""><figcaption></figcaption></figure>

#### 4. Click Configure Mapping

Find the status field and click **Configure**.

#### 5. Add Status Values

Add your mappings

* For outbound:
  * Each Jira status can appear only once.
  * Multiple Jira statuses can map to the same Zoho Desk status.<br>

    <figure><img src="https://4112598543-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBHvod0TlmybkT2IeKnoL%2Fuploads%2FZaKVpN8Sr1SiPhzEfl5E%2Fmultiple-status-3.png?alt=media&#x26;token=c9125d29-340a-43a0-84de-bbde57d372ae" alt=""><figcaption></figcaption></figure>
* For inbound:
  * Each Zoho Desk status can appear only once.
  * Multiple Zoho Desk statuses can map to the same Jira status.<br>

    <figure><img src="https://4112598543-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBHvod0TlmybkT2IeKnoL%2Fuploads%2F1KhmNR6w9eWDo8pubxUa%2Fmultiple-status-4.png?alt=media&#x26;token=27bda499-e162-4f4f-844d-f866405b6e46" alt=""><figcaption></figcaption></figure>

#### 6. Click Save

Save the configuration.