Field Mapping: Multiple Jira Status to a Single Zoho Desk Status

This feature allows you to map multiple statuses to a single status in a one way sync setup.

It is useful when one system has more granular statuses than the other and you want to normalize them into a simpler workflow.

This configuration works only for one-way mappings, such as:

• Jira → Zoho

• Jira ← Zoho

Bi-directional mapping is not supported for many to one status mapping because it would create ambiguity during synchronization.

How Many to One Mapping Works

You can map multiple statuses depending on the direction:

Outbound Mapping (Jira → Zoho)

• You cannot use the same Jira status more than once.

• You can map multiple Jira statuses to the same Zoho status.

Example:

Jira Status (Outbound)	Zoho Status
In Progress	Working
Pending Review	Working
QA Testing	Working

Inbound Mapping (Jira ← Zoho)

• You cannot use the same Zoho status more than once.

• You can map multiple Zoho statuses to the same Jira status.

Example:

Jira Status	Zoho Status (Inbound)
In Progress	Working
In Progress	On Hold
In Progress	Waiting Approval

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Step by Step Guide

1. Go to the Connection Settings Page

Go to connection settings and navigate to the Mapping section.

2. Click on Field Mapping

Select the module you want to configure, then click on Field Mapping.

3. Set One Way Mapping

Choose either:

• Outbound (Jira → Zoho) or

• Inbound (Jira ← Zoho)

This must be a one-way configuration.

4. Click Configure Mapping

Find the status field and click Configure.

5. Add Status Values

Add your mappings

• For outbound:

  • Each Jira status can appear only once.

  • Multiple Jira statuses can map to the same Zoho Desk status.

    
• For inbound:

  • Each Zoho Desk status can appear only once.

  • Multiple Zoho Desk statuses can map to the same Jira status.

    

6. Click Save

Save the configuration.