Publish Comments to Zoho Desk
This section explains how to publish Jira issue comments to a linked Zoho Desk ticket.
You can configure:
Which Jira comments (Public/Private/All) are published to Zoho Desk
Whether only comments with specific tags should be published
When a comment is added to a Jira issue, it can automatically be published to the linked Zoho Desk ticket.
Navigate to Connection Settings
Comment Privacy
Choose which type of Jira comments should be published to Zoho Desk:
All – Both Public and Private Jira comments will be published to Zoho Desk.
Public – Only Public Jira comments will be published to Zoho Desk.
Private – Only Private Jira comments will be published to Zoho Desk.
Please note that this setting applies only to Jira Service Management (JSM) projects.
For all other Jira project types, comments will be synced regardless of the selected comment privacy setting.
Comment Tag Filter
Comment Tag Filter allows you to further restrict which comments are published to Zoho Desk based on tags included in the comment body.
Enter a space separated list of tags
Only Jira comments containing at least one of the specified tags will be published to Zoho Desk
If left empty, all comments (based on Privacy setting) will sync
Example
Only Jira comments containing #zoho will be synced.
Multiple tags example:
Comment containing at least one of these tags will be published.
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