Configure Jira Comments Panel

This section allows administrators to control how Jira comments are displayed inside the Zoho Desk ticket.

Enable Jira Comments Panel

Controls whether the Jira comments panel is visible in the Zoho Desk ticket view.

• When enabled, Jira issue comments will be rendered inside Zoho Desk.

• When disabled, the panel will show: "This panel has been disabled by your Jira administrator."

Comment Privacy Filter

Determines which Jira comments are displayed for Jira Service Management tickets based on their privacy level:

• All – Displays both public and internal comments.

• Public – Displays only public comments.

• Internal – Displays only internal comments.

For other Jira project types, all comments are shown and this setting is ignored.

Comment Tag Filter

Allows filtering of Jira comments by tags included in the comment body.

• Enter a space-separated list of tags (e.g., #zoho #jira-service-desk).

• If configured, only Jira comments containing at least one of the specified tags will be displayed in Zoho Desk.

• If left empty, no tag filtering is applied.