Publish Comments to Jira

To enable publishing Zoho Desk ticket comments as private Jira issue comments, follow these steps:

1. Configure Jira Extension for Zoho Desk

Make sure that Connection is configured as per Getting Started page

2. Ensure that you are on the latest version of the Jira Extension for Zoho Desk

Navigate to the Jira Extension for Zoho Desk app in the Marketplace. Check if the Update button is visible in the top right corner. If the button is not present, you are already on the latest version. If the button is available, proceed to update to the latest version.

3. Ensure that Auto Sync is enabled

4. Navigate to Jira and enable the options in the Connection Settings

5. Verify that comments are published

Please take note of the following: Comments will be published if it is not a view only association.

Given the Ticket private comment below

it will be published as an internal comment in Jira.

Configure Which Zoho Desk Comments Are Synced to Jira

This section guides you through configuring exactly which Zoho Desk comments are published to Jira. You can control:

• Whether Public, Private, or All comments are synced

• Whether only comments with specific tags should be published

Navigate to Extension Settings.

Locate the setting: Publish Zoho Desk Comments to Jira Issue

Comment Privacy

You can control which type of Zoho Desk comments are published to Jira.

Option	Description
All	Publishes both Public and Private comments
Public	Publishes only Public comments
Private	Publishes only Private comments

• Select the option that matches your workflow.

• Once saved, only the selected comment types will be pushed to the linked Jira issue.

Comment Tag Filter

The Comment Tag Filter allows you to further restrict which comments are published to Jira based on tags included in the comment body.

What It Does

• Only comments containing at least one of the specified tags will be synced.

• If no tags are configured, all comments (based on the Privacy setting) will be eligible for syncing.

How to Configure

1. Locate the Comment Tag Filter field.

2. Enter a space separated list of tags.

3. Save your settings.

Example

#jira

With the example above:

• Only comments that contain #jira in the comment body will be synced to Jira.

• Comments without this tag will NOT be published.

You may also configure multiple tags:

#jira #sync #dev

In this case, any comment containing at least one of these tags will be synced.