Documentation
  • Overview
  • Atlassian Cloud
    • Asana Integration for Confluence
      • Administrator Guide
        • Configure Connection Types
        • Configure Connection Permissions
        • Enable Edit Mode for Task Modifications
      • User Guide
        • Connecting Asana account
        • Asana Task Link Macro
        • Asana Task Card Macro
        • Asana Embedded Project
        • Asana Embedded Tasks
          • Advanced Search
          • Fields in Asana Embedded Tasks
        • Update your Asana Task directly in Confluence
    • Linear for Confluence
      • Administrator Guide
        • Configuring Linear Connection
        • Configuring Connection Permissions
        • Changing Linear Workspace Name and URL
      • User Guide
        • Linear Issue Link
        • Linear Issue Card
        • Linear Issue Table
      • Security Statement
    • Zoho Desk for Jira
      • Overview
      • Quick Start
      • Administrator Guide
        • Getting Started
        • Connection API Token
        • Mapping Jira Assignee to Ticket Owner
        • JQL on Associations Data
        • Re-Installing add-on
      • User Guide
        • Using Zoho Desk for Jira
        • Searching associated tickets with JQL
        • View Zoho Desk Comments in Jira
        • JQL on Associations Data
      • Security Statement
  • ZOHO DESK
    • Jira Connector for Zoho Desk
      • Overview
      • Administrator Guide
        • Getting Started
        • Publish Internal Comments to Jira
      • User Guide
        • Using the add on
        • View Jira Issue Details
      • End User License Agreement
      • Installation
  • Legal
    • Security Statement
    • End User License Agreement (EULA)
Powered by GitBook
On this page
  • 1. Configure Jira Extension for Zoho Desk
  • 2. Ensure that you are on the latest version of the Jira Extension for Zoho Desk
  • 3. Ensure that Auto Sync is enabled
  • 4. Navigate to Jira and enable the options in the Connection Settings
  • 5. Verify that comments are published
  1. ZOHO DESK
  2. Jira Connector for Zoho Desk
  3. Administrator Guide

Publish Internal Comments to Jira

PreviousGetting StartedNextUser Guide

Last updated 4 days ago

To enable publishing internal Zoho Desk ticket comments as private Jira issue comments, follow these steps:

1. Configure Jira Extension for Zoho Desk

Make sure that Connection is configured as per Getting Started page

2. Ensure that you are on the latest version of the Jira Extension for Zoho Desk

Navigate to the Jira Extension for Zoho Desk app in the Marketplace. Check if the Update button is visible in the top right corner. If the button is not present, you are already on the latest version. If the button is available, proceed to update to the latest version.

3. Ensure that Auto Sync is enabled

4. Navigate to Jira and enable the options in the Connection Settings

5. Verify that comments are published

Please take note of the following: Comments will be published if it is not a view only association.

Given the Ticket private comment below

it will be published as an internal comment in Jira.