Publish Internal Comments to Jira

To enable publishing internal Zoho Desk ticket comments as private Jira issue comments, follow these steps:

1. Configure Jira Extension for Zoho Desk

Make sure that Connection is configured as per Getting Started page

2. Ensure that you are on the latest version of the Jira Extension for Zoho Desk

Navigate to the Jira Extension for Zoho Desk app in the Marketplace. Check if the Update button is visible in the top right corner. If the button is not present, you are already on the latest version. If the button is available, proceed to update to the latest version.

3. Ensure that Auto Sync is enabled

4. Navigate to Jira and enable the options in the Connection Settings

5. Verify that comments are published

Please take note of the following: Comments will be published if it is not a view only association.

Given the Ticket private comment below

it will be published as an internal comment in Jira.