# Jira Product Discovery Integration

This guide outlines the steps to integrate with **Jira Product Discovery (JPD).**

{% hint style="info" %}
Due to current Jira limitations, account-level apps **cannot create JPD issues**. To enable issue creation for Jira Product Discovery issues, **you must authenticate using your Jira user account**.\
\
Ensure your Jira account has:

* Access to the target JPD project
* Permission to create and update issues
  {% endhint %}

Use this guide to set up integration with **Jira Product Discovery (JPD).**

## Authorize to Jira

Go to **Preference** in Extension Settings.\
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![](https://4112598543-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBHvod0TlmybkT2IeKnoL%2Fuploads%2FEQ86RAXCnWz2LbBsHEty%2Fjpd-auth-5.png?alt=media\&token=486b3653-0721-4612-9f63-2ba80fc47c3c)

Scroll to the **JPD Integration** section.

<figure><img src="https://4112598543-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBHvod0TlmybkT2IeKnoL%2Fuploads%2FuR0hHukKvQqQi3l0jxGJ%2Fjpd-auth-3.png?alt=media&#x26;token=c2a20fca-9ba0-4057-9873-2eae4a376aaa" alt=""><figcaption></figcaption></figure>

Click **Authorize to Jira.**

In the dialog, **select the site** that matches your Jira base URL\
⚠️ *This is important for the integration to work correctly*

<figure><img src="https://4112598543-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBHvod0TlmybkT2IeKnoL%2Fuploads%2FUq4his5rjj4jvYaQh5a3%2Fjpd-auth-11.png?alt=media&#x26;token=792b7a4b-b676-4883-a099-faa26c312b9b" alt=""><figcaption></figcaption></figure>

Wait a few seconds and confirm that the connection status is **connected**

<figure><img src="https://4112598543-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBHvod0TlmybkT2IeKnoL%2Fuploads%2Fh0oYBCVbSC0NgTfdO3HT%2Fjpd-auth-2.png?alt=media&#x26;token=948a545b-c7f5-4806-934e-f63bb1493a71" alt=""><figcaption></figcaption></figure>

## Configure Custom fields to store association data

Since JPD does not support UI panels, you need to store association data in custom fields.

In Jira, go to **Custom Fields**

**Create the following fields**:<br>

* A **Short text** field to store ticket list \
  \
  ![](https://4112598543-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBHvod0TlmybkT2IeKnoL%2Fuploads%2FpKb8Q3zqnLRKGn4V1vjz%2Fimage.png?alt=media\&token=bd3d90b8-73ab-43aa-8df0-a7ca83e5eecf)
* A **Number** field to store number of associated tickets  (optional) \
  \
  ![](https://4112598543-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBHvod0TlmybkT2IeKnoL%2Fuploads%2FD4D7mm29KR4jXTjyWbql%2Fimage.png?alt=media\&token=a5cc1cc4-1015-4012-bd70-972043422b1f)

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Navigate to your JPD project Settings. Click on Fields.\
Then, Add these fields to your **JPD project.**

Select Add global field.

<figure><img src="https://4112598543-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBHvod0TlmybkT2IeKnoL%2Fuploads%2FSvwP5CPw7HtjBxatel1w%2Fjpd-auth-8.png?alt=media&#x26;token=00d58236-7926-476a-a6e5-4ccb417266ad" alt=""><figcaption></figcaption></figure>

Select fields and click on Add.\
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![](https://4112598543-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBHvod0TlmybkT2IeKnoL%2Fuploads%2F236RDweXOWAkHikbCq1D%2Fjpd-auth-9.png?alt=media\&token=5ec5f87c-853e-4752-bd2c-021e8fc5bf73)

Once the fields are created, go back to the Zoho Desk extension Preference.

**Select the created fields** under the JPD Integration section.

<figure><img src="https://4112598543-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBHvod0TlmybkT2IeKnoL%2Fuploads%2FW2GjiZexfafIqeFcJrpf%2Fjpd-auth-10.png?alt=media&#x26;token=27601aa9-db56-4898-8608-dfd9d9434dc2" alt=""><figcaption></figcaption></figure>

Click **Save Fields.**

Ensure the custom fields are properly populated with association data when new issues are created.

#### Additional Resources

If you need further assistance, don’t hesitate to contact our support team at **<support@mybytes.tech>**. We’re here to help!
