Jira Product Discovery Integration

This guide outlines the steps to integrate with Jira Product Discovery (JPD).

Use this guide to set up integration with Jira Product Discovery (JPD).

Authorize to Jira

Go to Preference in Extension Settings.

Scroll to the JPD Integration section.

Click Authorize to Jira.

In the dialog, select the site that matches your Jira base URL ⚠️ This is important for the integration to work correctly

Wait a few seconds and confirm that the connection status is connected

Configure Custom fields to store association data

Since JPD does not support UI panels, you need to store association data in custom fields.

In Jira, go to Custom Fields

Create the following fields:

• A Short text field to store ticket list

• A Number field to store number of associated tickets (optional)

Navigate to your JPD project Settings. Click on Fields. Then, Add these fields to your JPD project.

Select Add global field.

Select fields and click on Add.

Once the fields are created, go back to the Zoho Desk extension Preference.

Select the created fields under the JPD Integration section.

Click Save Fields.

Ensure the custom fields are properly populated with association data when new issues are created.

Additional Resources

If you need further assistance, don’t hesitate to contact our support team at [email protected]. We’re here to help!