Getting Started

Welcome! This section will guide you through the initial setup and features of our application, ensuring a smooth start to your journey.

Installing the add on

Ensure you install the add-on from the Zoho Marketplace.

Configuring API Token

After installing the add-on, you'll need to configure the API Token.

To get the API Token, you will need to have Zoho Desk for Jira installed and configured in Atlassian Marketplace.

Once you have the Connection configured in Jira, click Copy Token

NOTE: Please make sure that the Portal Name is correct!

Paste the copied token into the textbox.

Enabling Auto Update for Tickets

Once you have configured the API Token, please Navigate to Preference tab.

Make sure the status shows as Connected.

Verify that the Connection Name and Jira Base Url are correct.

To enable Auto Sync, click the toggle button.

This feature ensures that Tickets and Jira Issues remain up-to-date with the latest changes. Synchronisation is based on the field mappings you’ve configured in Jira.

This ensures seamless communication and up-to-date information flow between Zoho Desk and Jira!

Manage Field Mapping

Additional Resources

If you need further assistance, don’t hesitate to contact our support team at We’re here to help!

Thank you for using Jira Connector for Zoho Desk!

Last updated