Getting Started
Please Note: To use this add on, an installation of Zoho Desk for Jira in the Atlassian marketplace is required.
Welcome! This section will guide you through the initial setup and features of our application, ensuring a smooth start to your journey.
Prerequisite
To use this add-on effectively, make sure Zoho Desk for Jira is installed from the Atlassian Marketplace.
You will also need to have Connection and Mappings configured in Jira.
Please follow the steps in Getting Started
Installing the add on
Ensure you install the add-on from the Zoho Marketplace.
Once the add-on is installed, you will need to authorize the connection through Zoho OAuth.
Click Authorize located on the top right.
Click Accept when prompted.
Configuring API Token
After the OAuth connection is authorized, you'll need to configure API Token.
To get the API Token, you will need to have Zoho Desk for Jira installed and configured in Atlassian Marketplace.
Once you have the Connection configured in Jira, click Copy Token
NOTE: Please make sure that the Portal Name is correct!
Paste the copied token into the textbox.
Enabling Auto Update for Tickets
Once you have configured the API Token, please Navigate to Preference tab.
Make sure the status shows as Connected.
Verify that the Connection Name and Jira Base Url are correct.
To enable Auto Sync, click the toggle button.
This feature ensures that Tickets and Jira Issues remain up-to-date with the latest changes. Synchronisation is based on the field mappings you’ve configured in Jira.
This ensures seamless communication and up-to-date information flow between Zoho Desk and Jira!
Manage Field Mapping
Additional Resources
If you need further assistance, don’t hesitate to contact our support team at support@mybytes.tech. We’re here to help!
Thank you for using Jira Connector for Zoho Desk!
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