Documentation
  • Overview
  • Atlassian Cloud
    • Asana Integration for Confluence
      • Administrator Guide
        • Configure Connection Types
        • Configure Connection Permissions
        • Enable Edit Mode for Task Modifications
      • User Guide
        • Connecting Asana account
        • Asana Task Link Macro
        • Asana Task Card Macro
        • Asana Embedded Project
        • Asana Embedded Tasks
          • Advanced Search
          • Fields in Asana Embedded Tasks
        • Update your Asana Task directly in Confluence
    • Linear for Confluence
      • Administrator Guide
        • Configuring Linear Connection
        • Configuring Connection Permissions
        • Changing Linear Workspace Name and URL
      • User Guide
        • Linear Issue Link
        • Linear Issue Card
        • Linear Issue Table
      • Security Statement
    • Zoho Desk for Jira
      • Overview
      • Quick Start
      • Administrator Guide
        • Getting Started
        • Connection API Token
        • Mapping Jira Assignee to Ticket Owner
        • JQL on Associations Data
        • Configuring Connection Settings
        • Enable Attachment Synchronization
      • User Guide
        • Using Zoho Desk for Jira
        • Searching associated tickets with JQL
        • View Zoho Desk Comments in Jira
        • JQL on Associations Data
      • Security Statement
  • ZOHO DESK
    • Jira Connector for Zoho Desk
      • Overview
      • Administrator Guide
        • Getting Started
        • Publish Internal Comments to Jira
      • User Guide
        • Using the add on
        • View Jira Issue Details
      • End User License Agreement
      • Installation
  • Legal
    • Security Statement
    • End User License Agreement (EULA)
Powered by GitBook
On this page
  • 1. Configure Jira Connector for Zoho Desk (Companion app)
  • 2. Ensure that you are on the latest version of the Jira Connector for Zoho Desk (Companion app)
  • 3. Ensure that Auto Sync is enabled in the Zoho Desk Companion app
  • 4. Navigate to Jira and enable the options in the Connection Settings
  1. Atlassian Cloud
  2. Zoho Desk for Jira
  3. Administrator Guide

Enable Attachment Synchronization

PreviousConfiguring Connection SettingsNextUser Guide

Last updated 15 days ago

The attachment sync feature allows synchronization of file attachments between Jira and Zoho Desk. Administrators can enable attachment sync in the Connection Settings to allow attachments to be transferred from Jira to Zoho Desk and vice versa.

Follow these steps below:

1. Configure Jira Connector for Zoho Desk (Companion app)

Make sure that Connection is configured as per Getting Started page

2. Ensure that you are on the latest version of the Jira Connector for Zoho Desk (Companion app)

Navigate to the Jira Extension for Zoho Desk app in the Marketplace. Check if the Update button is visible in the top right corner. If the button is not present, you are already on the latest version. If the button is available, proceed to update to the latest version.

3. Ensure that Auto Sync is enabled in the Zoho Desk Companion app

4. Navigate to Jira and enable the options in the Connection Settings

Please take note that:

  1. Attachment larger than 20MB can not be synced due to Zoho's file size limit.

  2. Only up to 100 attachments can be synced

  3. Attachment sync follows the Association Auto-Sync setting. If association auto-sync is turned off, attachments will not be be synced.