Overview

Zoho Desk for Jira provides the following feature:

• Enhanced Visibility and Collaboration Seamlessly integrates Zoho Desk and Jira to enhance visibility and collaboration between support and development teams. Access Ticket details and issue information directly within Zoho Desk or Jira.

• Seamless Bidirectional Sync (Zoho Desk companion app is coming soon!) Automatic bidirectional synchronization to keep all issues and tickets updated. Note: Automatic Pull from Zoho only works once you have the companion app installed.

• Advanced Field Mapping Customize data mappings to fit your organization’s specific needs, including custom fields and object-specific mappings. See Mapping Jira Assignee to Ticket Owner for an advanced use case.

  

  

• Connect to multiple Zoho Organisations This feature enables efficient handling of multiple Zoho Desk setups within a single Jira instance.