Zoho Desk for Jira provides the following feature:

  • Seamless Bidirectional Sync (Zoho Desk companion app is coming soon!) Automatic bidirectional synchronization to keep all issues and tickets updated. Note: Automatic Pull from Zoho only works once you have the companion app installed.

  • Advanced Field Mapping Customize data mappings to fit your organization’s specific needs, including custom fields and object-specific mappings. See Mapping Jira Assignee to Ticket Owner for an advanced use case.

  • Connect to multiple Zoho Organisations This feature enables efficient handling of multiple Zoho Desk setups within a single Jira instance.

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