Documentation
  • Overview
  • Atlassian Cloud
    • Asana Integration for Confluence
      • Administrator Guide
        • Configure Connection Types
        • Configure Connection Permissions
        • Enable Edit Mode for Task Modifications
      • User Guide
        • Connecting Asana account
        • Asana Task Link Macro
        • Asana Task Card Macro
        • Asana Embedded Project
        • Asana Embedded Tasks
          • Advanced Search
          • Fields in Asana Embedded Tasks
        • Update your Asana Task directly in Confluence
    • Linear for Confluence
      • Administrator Guide
        • Configuring Linear Connection
        • Configuring Connection Permissions
        • Changing Linear Workspace Name and URL
      • User Guide
        • Linear Issue Link
        • Linear Issue Card
        • Linear Issue Table
      • Security Statement
    • Zoho Desk for Jira
      • Overview
      • Quick Start
      • Administrator Guide
        • Getting Started
        • Connection API Token
        • Mapping Jira Assignee to Ticket Owner
        • JQL on Associations Data
        • Configuring Connection Settings
        • Enable Attachment Synchronization
      • User Guide
        • Using Zoho Desk for Jira
        • Searching associated tickets with JQL
        • View Zoho Desk Comments in Jira
        • JQL on Associations Data
      • Security Statement
  • ZOHO DESK
    • Jira Connector for Zoho Desk
      • Overview
      • Administrator Guide
        • Getting Started
        • Publish Internal Comments to Jira
      • User Guide
        • Using the add on
        • View Jira Issue Details
        • Jira Connector Left Panel
        • Review Fields
      • End User License Agreement
      • Installation
      • Release Notes
  • Legal
    • Security Statement
    • End User License Agreement (EULA)
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  1. Atlassian Cloud
  2. Zoho Desk for Jira

Overview

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Last updated 10 months ago

Zoho Desk for Jira provides the following feature:

  • Enhanced Visibility and Collaboration Seamlessly integrates Zoho Desk and Jira to enhance visibility and collaboration between support and development teams. Access Ticket details and issue information directly within Zoho Desk or Jira.

  • Seamless Bidirectional Sync (Zoho Desk companion app is coming soon!) Automatic bidirectional synchronization to keep all issues and tickets updated. Note: Automatic Pull from Zoho only works once you have the companion app installed.

  • Advanced Field Mapping Customize data mappings to fit your organization’s specific needs, including custom fields and object-specific mappings. See Mapping Jira Assignee to Ticket Owner for an advanced use case.

  • Connect to multiple Zoho Organisations This feature enables efficient handling of multiple Zoho Desk setups within a single Jira instance.