Security Statement


This Security Statement explains how our data is stored and what informations are collected from you.

Data and Access

  • Apps are deployed using Forge, which is hosted within the Atlassian infrastructure. This ensures that the app adheres to Atlassian's standard guidelines.

  • We use AWS to host our cloud backend apps. Daily backups are performed every 24 hours.

  • We do not track any private/sensitive information.

  • We never store any Zoho Desk data on our servers or database.

  • Application uses HTTPS and JWT as a validation.

Billing, Licensing and Privacy Policy

We rely on Atlassian for billing and licensing. Therefor, any personal information is collected and processed by Atlassian, governed by the Atlassian Marketplace Terms of Use and the Atlassian Privacy Policy.

We collect information to provide better services to our customers. The types of personal information or personal data we may collect about you include:

  • your name;

  • your contact details, including email address, mailing address and/or telephone number;

  • your demographic information, such as postcode;

  • your preferences and/or opinions;

  • details of the services we have provided to you and/or that you have enquired about, and our response to you;

  • your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behavior;

  • information about your access and use of our services, including through the use of Internet cookies, your communications with our services, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;

  • additional personal information that you provide to us, directly or indirectly, through your use of our services, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and

  • any other personal information requested by us and/or provided by you or a third party.

Customer Support

When you contact us for support, we will do our best to respond within 24 business hours from the time of your request. As we are a small company, we appreciate your patience.


If you have any questions, please do not hesitate to contact us at

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